FLORET SHIPPING & ORDER FULFILLMENT LEAD

JOB DESCRIPTION

 

We are so excited to announce that we’re hiring! Our small but mighty team is looking for a Shipping & Order Fulfillment Lead who is ready and willing to roll up their sleeves and do what it takes for our thriving small business. This is not a typical job environment. This is a fast-paced, bustling farm environment and everyone is expected to go above and beyond, no matter the task. At Floret, everyone's job description is diverse and ever changing, but we work together as a tight knit team to reach big goals and make the world a more beautiful place through flowers. We are looking for someone who is smart, organized, hardworking, energetic and ready to hit the ground running.

 

Qualifications & Skills

  • Experience with e-commerce and order fulfillment (Shipstation and Shopify, a plus) 
  • 3+ years customer service experience
  • Ability to lead the shop team with an overall focus on efficiency, accuracy and care
  • Highly organized with excellent time management skills
  • Great attention to detail and strong commitment to excellence
  • Ability to thrive in a fast-paced environment with frequently changing priorities and tight deadlines
  • Exceptional written and oral communication skills
  • Solid interpersonal strengths; team oriented and outgoing with proven ability to organize, direct and motivate others to reach daily and weekly shipping goals
  • Self starting; inherently motivated and driven to continuously improve performance
  • Capable of working a consistent schedule with the ability to work overtime during peak times
  • Must be able to work in a small warehouse/farm environment in Mount Vernon, Washington
  • Healthy and energetic with stamina for long days in a physical job environment, including spending much of the day on your feet
  • Must be willing to work on the floor with the crew, set the pace and lead by example
  • Open minded, inclusive and respectful of all walks of life 
  • Must be able to lift up to 50 pounds
  • Must have a current driver’s license and clean driving record 

Our Ideal Candidate

  • Never leaves a job unfinished and has exceptional follow through
  • Does what they say they are going to do and asks for help when they need it
  • Is not overwhelmed or dissuaded by problems, but instead looks for solutions and permanent fixes 
  • Is proactive and anticipates future needs
  • Has an extremely high level of personal responsibility 
  • Approaches life with optimism and assumes the very best in people
  • Is cool headed, grounded and reasonable 
  • Loves flowers and has a deep appreciation for nature

 

Tasks & Responsibilities

  • Packing and shipping orders on a daily basis
  • Handling a large volume of order related customer service emails
  • Processing returns and refunds
  • Managing inventory 
  • Collaborating with team to optimize shop and shipping processes
  • Ordering product and shipping related supplies 
  • Receiving and processing supply orders 
  • Overseeing a small crew during big shipping surges
  • Farm and office support during slow shop times
  • Other duties as assigned

 

This position has supervisory responsibilities

Compensation: salaried $50,000+ /year, based on relevant experience

Expected hire date: August 2019

EOE Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.

 

How to Apply

To apply for the Shipping & Order Fulfillment Lead position, please email your cover letter and resume to [email protected] 

 

 

www.floretflowers.com

Mount Vernon, Washington

 

 

 

 

 

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