FREQUENTLY ASKED QUESTIONS
ANSWERS TO YOUR WORKSHOP QUESTIONS
Find answers to frequently asked questions
WORKSHOP ACCESS & COURSE CONTENT
WILL I STILL HAVE ACCESS TO ALL OF THE VIDEOS AND THE LEARNING COMMUNITY AFTER THE CONCLUSION OF THE 6-WEEK WORKSHOP?
Yes! You have lifetime access to the workshop videos. The Floret Learning Community will remain open after the conclusion of the 6-week course so that students can stay connected with one another, however the Floret Support Team will no longer be moderating the group.
IF I CAN’T GET THROUGH ALL THE MATERIAL THIS YEAR, CAN I PARTICIPATE IN THE WORKSHOP NEXT YEAR?
Yes! As an alumni member, you will be invited to follow along with the next Floret Online Workshop class. You’ll also be able to access any new videos and course book additions we create going forward.
WHERE DO I FIND THE PRINTABLE DOWNLOADS?
You can find printable module PDF bundles in the “Course Downloads” area located in the top navigation. At the bottom of most modules, you’ll also find a “Downloads” section that includes separate PDF documents that you can download and print. Please note: This information is also included in your course book and not all pages of the book are available as PDFs. We’ve included digital versions of select pages that are useful to print and use year after year.
WHERE CAN I FIND THE SEED-SOWING SCHEDULE WORKBOOK?
You can find the Seed-Sowing Schedule Workbook in the Module 2 “Downloads” section. This workbook was created in Microsoft Excel and is meant to be used within that program. Unfortunately, our small team cannot help to troubleshoot spreadsheet formulas or cells that do not function as they should in other programs like Google Sheets, Numbers, OpenOffice, etc. Thank you for understanding.
I HAVE A NEW EMAIL ADDRESS. HOW DO I UPDATE IT?
You can update your email by logging in to the workshop with the email and password you used to register.
1) Log into your workshop account at: https://workshop.floretflowers.com/login
2) Click on the circle avatar in the top right of the page.
3) Select “Settings” from the dropdown.
4) In the email field, type your new email address.
5) Scroll to the bottom of the page and click “SAVE.”
Important note: Please also make sure to email [email protected] to let us know you’ve updated your email address so we can ensure future workshop notifications go to your new email.
PAYMENT RELATED QUESTIONS
I SIGNED UP FOR A PAYMENT PLAN. WHAT DAY WILL MY ACCOUNT BE CHARGED FOR SUBSEQUENT PAYMENTS?
Payment plans will be billed to your account 30 days after your initial payment. For example, if you registered for the course on October 16, your subsequent payments will be billed on the 16th of each month until your balance is paid in full.
CAN YOU CHARGE MY CREDIT CARD ON A SPECIFIC DAY OF THE MONTH AS PART OF THE PAYMENT PLAN OPTION?
Unfortunately, we are unable to change the billing dates on payment plans.
I SIGNED UP FOR THE 6-MONTH PAYMENT PLAN; CAN I PAY OFF MY BALANCE EARLY?
Yes, please send an email to [email protected] and we can invoice you for your remaining balance.
HOW DO I UPDATE MY CREDIT CARD AND BILLING INFORMATION?
1) Log in to the Floret Online Workshop using the email and password you created during registration.
2) Click on your “avatar” (circle) if you are using a desktop. On a mobile device, click on the “hamburger” menu (three horizontal lines) in the upper right-hand corner.
3) Select “Settings” from the dropdown.
4) Click “Billing” beneath “Account Settings” at the top of the page.
5) Click on the “hamburger” menu (three horizontal lines) next to the card you have on file, select “Update card” and enter the new card information.
WEEKLY Q&A SESSIONS
HOW DO THE WEEKLY Q&A SESSIONS WORK?
During the 6-week workshop we will be hosting a weekly Q&A Session where Erin and Jill will answer questions from students related to that week’s module. Questions must be submitted by 10 a.m. PST each Thursday during the course to be considered.
Due to time constraints, they won’t be able to answer every question that’s submitted but will do their best to answer as many as possible. Questions that are more general and will benefit the broader student community are more likely to be answered. Specific questions related to your particular climate, property, or personal situation are better suited for our Support Team to answer in the Floret Learning Community.
During the course, you can submit a question for the weekly Q&A Session here.
FLORET LEARNING COMMUNITY
HOW ARE POSTS IN THE LEARNING COMMUNITY ORGANIZED? HOW DO I SEE NEW POSTS?
You can view posts organized by topic in the Topics tab. In the Feed tab, you can view all posts, regardless of the topic. All new posts and any past posts with new comments or replies will be “bumped” to the top of the feed. To see new posts that may have been added recently but don’t have any new comments or replies, scroll down to the bottom of the feed.
HOW DO I FIND MY PAST POSTS IN THE LEARNING COMMUNITY?
Use the search bar to search by a word used in your post or comment. The search function does not allow you to search by student names unless the name was included within the text of the post.
CAN I ACCESS THE FLORET WORKSHOP & LEARNING COMMUNITY VIA A MOBILE APP?
Yes! The Floret Online Workshop and Floret Learning Community can be accessed through a Mobile App. You can watch a video tutorial on how to set up the Mobile App here.
I'M HAVING TROUBLE PLAYING THE VIDEOS/ACCESSING THE COMMUNITY POSTS. WHAT SHOULD I DO?
Please shut down and restart your device. For the best workshop experience, we recommend using Google Chrome as your web browser. You may need to clear your cache or update your browser. If you continue to experience issues, please consult this troubleshooting guide from our course platform. If you live in an area with slower internet speeds, Vivaldi or Opera web browsers may work best for you.
CONTACT US
For payment or account questions, urgent tech issues, or other questions not covered on this page, please contact Team Floret at [email protected].